SD Webstore Policies

Please consider adding shipping insurance to your orders for peace of mind. Silk Dreams will not be responsible for packages once they are in the care of the shipping provider.

Please be mindful that products, especially hair butters, may melt during seasons of extreme heat. Silk Dreams cannot accept responsibility for weather-related issues with products once they leave our facility.

Returns on personal care items are not accepted. If products appear to have been damaged during shipping, do not open. Please contact us and we will provide further instructions.

Cancellations may be made anytime prior to the shipment of an order. Please email silkdreamshair@gmail.com to cancel your order. Buyers using Paypal should receive cancellation refunds within 24 hours of the email request. For buyers using credit or debit cards, your card issuer may take 3-5 days to replace your funds. Silk Dreams Hair Care will proceed with your cancellation as soon as the request is received, but we have no control over how long your card issuer takes to return the refunded amount to your account.

Please test products before full use if you are concerned about sensitivities. We purchase ingredients from many suppliers and the ingredient listings are accurate to the best of our knowledge.

At this time, we do offer limited international shipping. We ship to the United Kingdom and Canada with a $75 minimum purchase required. Please email order requests to silkdreamshair@gmail.com. Please include the items you would like to purchase and the email address associated with your Paypal account. In addition, please supply your address so that we can calculate your exact shipping charges. An invoice will be sent to you via Paypal.

Please note, USPS has increased their shipping rates including international shipping rates. Based on a medium flat rate international package, customers having orders shipped to Canada should expect a shipping cost of approximately $40.95. All other international customers should expect a shipping rate of $59.95. Silk Dreams Hair Care will offer a 25% shipping discount with international orders of $100 or more.

 

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